Category: Attention

Unreachable Time and a Rant Against Voicemail

I’ve been at my employer for over 3 years now.1 The entire time I’ve been here my voicemail message has said the following:

“Hello, you’ve reached Chris Koerner. I’m often away from my desk and don’t respond quickly to voice mail. The best way to contact me is to send me an email at me@work.net or if it’s urgent call me on my cell at 314-555-2456. Thanks!”

So, don’t leave me a VM, try my cell or email. I’ll answer my cell from a work-prefix number when I’m at work.2 I respond to email in a few hours at most.

My wife finds it amazing that I’m able to do this. That my boss doesn’t prevent this or that I haven’t gotten in trouble yet. Here’s my secret. I never asked my boss how I should make myself accessible and spend my attention. I decided that. He trusts me. I said, for me, the best way to get my attention is via email or cell call. Voicemail sucks.

Short of that. I’m unreachable. I think that’s important. Even with all the responsibilities I have and all the various ways to get in touch with me, sometimes I will not be available. I might be busy with a big project and a deadline. I might be in a meeting.3

I’m still accessible – even faster than voicemail! – and I’m polite about it. The important thing for me is making sure that the time I have allotted to get work done is as productive as possible. I use the tools I have – email, phone, IM – in the best way possible. To me, being accessible via voicemail is the same as being accessible via fax. Ancient, cumbersome, and a pain for all parties involved.

Voicemail is slow. Like most folks I read much faster that someone can talk. If I’m familiar with a topic I can quickly read an email and respond.

Voicemail also introduces ambiguity. Did they say ‘Six five seven two” or “Six five six two”? I’d have to play back the message if I missed a number, address, etc. 4

The tools we use should make us more productive and efficient. We should delight clients and co-workers with our responsiveness. Clunky, outmoded tools like voicemail don’t help us. I encourage you to look at how you’re using things like voicemail and see if there isn’t a better, more productive and friendly way to manage your attention and time.

Leave me a voicemail comment with your own ideas.

Aphex Twin on How New Sounds Can Change You

So if you hear a C-major chord with an equal temperament, you’ve heard it a million times before and your brain accepts it. But if you hear a chord that you’ve never heard before, you’re like, “huh.” And your brain has to change shape to accept it. And once it’s changed shape, then you have changed as a person, in a tiny way. And if you have a whole combination of all these different frequencies, you’re basically reconfiguring your brain. And then you’ve changed as a person, and you can go and do something else. It’s a constant change. It could sound pretty cosmic and hippie, but that is exactly what’s going on.

From this long and insightful interview with Richard. His music has always had a pleasantly ‘off’ sound. Syro is no different.

On Stories and Memorization

Knowing the stories isn’t memorization. Once you know the stories you know how one thing causes another, how things are related and reflected, and you can think about the present and the future. And you end up knowing pretty well when things happened — because you know how things fit together — even if you don’t recall every single precise date and the names of every player.

Brent Simmons on why memorization isn’t just to remember facts, but to tell stories.

Work Life Imbalance by Rian van der Merwe

“See, the time I spend with people is what gives my work meaning. I do what I do for them—for the people in my life, the people I know, and the people I don’t. If we never spend time away from our work, how can we understand the world and the people we make things for?”

Rain’s first column on A List Apart is already one of my favorites. A cliché as it is to say this I will. I could quote the whole damn thing.

Remember, everything your employer or client does is to get more out of you. It’s not nefarious, it’s driven into everyone. From the employee feeling like they have to work hard (and they should ) long (and they shouldn’t) hours to the leaders trying to get the most out of their employees. It’s a vicious circle. Only you as an individual can change that.

 

Cognitive Biases in Software Engineering

“This is one of the harder biases to get over in my opinion, because it means acknowledging our own limitations, and really stressing the fragile parts of the code that we write. We all want and expect our software to work, so we are inescapably drawn to evidence that confirms this desire. Keep fighting this urge, keep testing, and always question your assumptions.”

Jonathan Klein on how our brains deceive us when encountering issues in software development.