Outrage and Therapy

Keeping internet communities healthy is the job of the leaders and citizens of those communities.

Without conscious leadership these communities decay and destroy themselves and leach out into the real world where they harm actual individuals and our culture.

Hank Green on communities. I agree with him very much. In the Wikimedia Movement we are getting better at this.

Related, I enjoyed this rather long and nuanced approach to understanding how Wikipedia 1 and mental illness intersect.

To the hardcore editor who becomes enmeshed in the thicket of talk pages, admin noticeboard debates and never-ending arguments about every bit of minutiae ever conceived, it can reveal some of the worst aspects of human behavior, including abuse, harassment, and threats of physical violence. It can be difficult to separate the anonymous keyboard warriors simply amusing themselves by pushing buttons from those who intend to act on threats to harm others, or themselves.

Note: The subtext to the title of this post is an opinion of mine. That some people who lash out and express outrage online often are dealing with issues in their personal lives and their interactions online can complicate that. Success, or lack thereof, in life can make the distance of the Internet a place to take out your anger, reach out to help others, or seek solace among comrades – depending on your health and access.

If you are not feeling well and think you need someone to talk to, please find a mental health professional. It is the best thing you can do – it can literally save your life.


  1. Particularly English

As Those Who Make

It’s not, of course, that there’s anything wrong with making (although it’s not all that clear that the world needs more stuff). The problem is the idea that the alternative to making is usually not doing nothing—it’s almost always doing things for and with other people, from the barista to the Facebook community moderator to the social worker to the surgeon. Describing oneself as a maker—regardless of what one actually or mostly does—is a way of accruing to oneself the gendered, capitalist benefits of being a person who makes products.

– Why I am Not a Maker – Debbie Chachra

I make communities. I do it with other people. It is just as valuable as those who make the architecture, content, documentation, and software that these communities use and support.

Be Informed

You have a computer that can access all of human knowledge within seconds. Please don’t remain ignorant. Do a little research, read opposing views, learn more about something you’re not familiar with.

“Now, we are caught in a series of confusing battles between opposing forces: between truth and falsehood, fact and rumour, kindness and cruelty; between the few and the many, the connected and the alienated; between the open platform of the web as its architects envisioned it and the gated enclosures of Facebook and other social networks; between an informed public and a misguided mob.

What is common to these struggles – and what makes their resolution an urgent matter – is that they all involve the diminishing status of truth. This does not mean that there are no truths. It simply means, as this year has made very clear, that we cannot agree on what those truths are, and when there is no consensus about the truth and no way to achieve it, chaos soon follows.”

How technology disrupted the truth – The Guardian

How to Write a Successful Craigslist Ad

My wife and I use Craigslist frequently. Not to only purchase items, but to sell our unused electronics and household items for a little bit of pocket-money. We like to see these things get another life with new people. Over the years I’ve sold quite a few items with pretty good success. Here’s a few tips for others trying to use Craigslist. 1

Take nice photos

You can use your phone camera and still take nice photos of the item you have for sale. There’s a few things to be sure you do when you’re setting up your shot. This doesn’t require 45 minutes and tons of effort.

Make sure you have lots of light. 90% of photography is letting as much light into the camera as you can. Taking a photo of something large, like a bed frame, indoors? Open any nearby windows and turn on the lights in the room. If you have a window open (or a big light in the room) make sure that light is behind you when you take the photo, not in the photo itself. Otherwise your item will be a silhouette against the bright light.

Keep your item in sharp focus by holding still and taking your time to line up your shot. A blurry photo is more frustrating than no photo! If there are details of the items folks need to know about (like labels or model numbers) get in close and take an extra photo. Make sure there’s nothing distracting in the background. It removes the attention to your item. Depending on how organized you are, a mess of whatever can also make you appear less trustworthy and could reveal more about your private life than you intended. Make sure folks can’t figure our your address or other personal details to protect your privacy.

Whatever you do, don’t use a stock photo. People know what the heck an iPad looks like. They what to know what the one they’re buying looks like. Also, stock images (or images taken from elsewhere on the web are often a violation of copyright and just look spammy.

Use Gud English

Please, whatever you do, put a little effort into the language of your post. One sentence is not enough. Five sentences with poor grammar and “U Wot m8?” are not really selling me on the idea of doing business with you. Also, the search on Craigslist takes into account the text of the post, not just the headline. Being descriptive helps potential buyers find your ad.

If you’re selling a manufactured good, like computers, personal electronics, cameras, home appliances – include the official description (e.g. Samsung Galaxy Tab Zero 56) and a link to the manufacture’s website for the item. There’s no need to provide a super-detailed list of every specification if you can point to an official source.

For electronics, a link to the tech specs can be helpful for those who want to geek out.

If your item has multiple spellings (Game boy and Gameboy) include the most common in the title of the post and the other somewhere in the description. 2 This way folks searching for either spelling will see your post.

Where are you?

Make sure you are clear that you’re not going to drive across the state to sell a $30 item. Offer to meet half-way. When you do eventually meet, do so in public, during the day. Coffee shops are a good place to meet for most folks and they are seemingly everywhere. If the weather is fair many have outdoor seating so you don’t have to carry your authentic leg lamp inside. 🙂

Clear Contact Methods

Let potential buyers know the best way to get in touch. By default it will be email (CL even allows buyers to email without revealing their personal address). Realize that some folks don’t want to give out their cell number or don’t use text messaging 3

Follow up!

Reply to polite messages and offers. If someone is too low for your taste, a simple, “I’m asking a fair price and am not interested in going lower than $X. Thank you.” often works. Once your item is sold, take your listing down. You’ll only frustrate people who think the item is still for sale – and yourself by dealing with dead-end requests. 🙂

Photo by In 30 Minutes guides – Licensed under Creative Commons


  1. And a sort of reminder for me next time I go to post something.

  2. How do you know which is more common? Search on Craigslist for both and see which shows more relevant results. Use that one.

  3. This may be hard to believe, but these people do really exist. You’re leaving them out if you demand texting.