People Skills for Web Workers

“This is the era of cross-platform digital services, fast networks, and mobile devices. Sounds like the ideal time to be a person who makes websites. So why do we feel frustrated so often? Why do we experience burnout or depression? What makes it difficult to do work that has meaning, that satisfies us? The problem is that we need to collaborate, but we haven’t focused on developing our people skills.”

http://alistapart.com/article/people-skills-for-web-workers

Matt Mullenweg on holding “Auditions”

“…every final candidate to work with us for three to eight weeks on a contract basis. Candidates do real tasks alongside the people they would actually be working with if they had the job…The goal is not to have them finish a product or do a set amount of work; it’s to allow us to quickly and efficiently assess whether this would be a mutually beneficial relationship. They can size up Automattic while we evaluate them.

http://hbr.org/2014/04/the-ceo-of-automattic-on-holding-auditions-to-build-a-strong-team/ar/pr

Automattic seems like a cool place to work.

Thoughts on Work – 2.5 Years In

Healthcare is complex. Every time I hear of something and think “That’s crazy. No way it needs to be that complicated.” My thoughts are often quickly changed once I learn about the history and reasoning behind things.

That terrifies me. 🙂

People are really freaking smart here.

People are really qualified – or at the least appear confident in their skills.

Everyone loves to learn and share what they learn.

Not a lot of jerks. In fact I can’t think of a single person who’s out for just themselves.

Everyone is a Senior or Lead something. I have very little experience with folks fresh out of college. I’d love to see more greenhorns and apprentice/mentor relationships.

Things change. Leadership matters.

The reward for competence is usually more work. This is true of the environment here. People who work hard – and do good work – get more work. You will never find yourself bored.

How to Succeed at Business Without Really Trying

I’ve been trying to figure out what success is, what it means to be successful and why people around me are either outwardly successful or self-deprecating in their success.

I should note, personally I’ve struggled with the idea of success. I grew up in a trailer park with parents that, while loving and caring and tentative to my needs, were not educated in a higher degree or what society might consider traditionally successful. Financials were (and continue to be) an issue for a large part of my family.

Myself? Well I’m doing OK. I went to college and met someone who makes me want more for myself. I found something I’m passionate about (the crossroads of people and technology) and am well-respected in my field.

From that angle, I could say I’m successful. Compared to others? Well, that’s a funny thing. I always feel like a dullard or slacker.

But success is measured in so many ways – far beyond the padding in your wallet or the comforts of your home.

As Joss Whedon put so eloquently in his commencement speech to his Alma Mater,

“I talk about this contradiction and this tension… There’s two things I want to say about it. One, it never goes away. And if you think that achieving something, if you think that solving something, if you think a career or a relationship will quiet that voice? It will not.

If you think happiness means total peace, you will never be happy. Peace comes from the acceptance of the part of you that can never be at peace. They will always be in conflict and if you accept that, everything gets a lot better!”

That voice inside me that Joss speaks about is definitely not quiet. Every day I struggle to understand what success and happiness are and to constantly pursue things that bring me both. I wish for both success and happiness to all whom I meet. I try to mentor and advise those close to me – not to be a know-it-all or a wise-ass –  to help in some small way to bring friends and family up.

Another intelligent and experienced person once said,

“The only time you should look in your neighbor’s bowl is to make sure that they have enough. You don’t look in your neighbor’s bowl to see if you have as much as them.”

That’s Louis C.K. It’s from his TV show in which he plays a fictionalized version of himself. He’s speaking to his daughter in the scene. It applies to anyone, regardless of age.

So what is success? I have come to think that it’s totally subjective and any canned or preconceived notions we have as young people should be thrown out the window. An individual could be the poorest schmuck on Earth, but in his story he’s happy and therefore the most successful bum that ever lived.

A person with a highfalutin title might be unhappy and unsatisfied with their career or do something they’re not passionate about.

Don’t judge people by their title or position. I’ve met some really smart managers and some really inane leaders. I’ve met first-response service folks who are aces.

That said, I do think there are things you can do to be more successful and happy. It’s not just luck or environment. It’s awareness and a desire to do better – to move toward success and happiness.

These things have worked for me, are subjective, and should be taken with a grain of salt.

—-

Be an Adult

Tuck your shirt in. Wear nice shoes. Learn about collar stays. Always wear a belt.

Not just dressing, act like one. Meet people in person instead of the phone or email for the first time if you can. Never yell, cuss or say something that is otherwise rude. Don’t say anything bad about your co-workers, boss, clients, or mailman in public spaces – especially the Internet.

Show Empathy

Everyone is the protagonist in their own story. Understand where they’re coming from and listen to what they have to say.

Don’t Abuse Meetings

Show up on time, be prepared and know how to set up the damn projector.

Put your devices down. Turn off the laptop. The email is not more important than this meeting (see below).
Stand up when someone enters the room and introduce yourself.

See Also:
http://www.lukew.com/ff/entry.asp?1741

Really Listen

When someone is talking listen. listening is not waiting for your turn to talk.

This is a huge help for appropriately understanding the work that is being asked of you. If you don’t listen, are impatient, and want to quickly jump to the end where you get out of the room so you can go build something you will be frustrated when the client asks, “What is this? I didn’t ask for this.”

See Also:
View at Medium.com

Turn of the @!*# Email

Email is not real-time. You don’t need to check it every five minutes. Turn it off on the evenings and weekends. Replying to emails at 3 in the morning is not a badge of honor. No one is going to pat your back for it.

Work to Live

Know what you should get paid. Talk about salaries with close friends. Understand what you’re getting into with a new company or position. Work a little more than what you’re paid. Show initiative. Offer to help others and when others ask, help where you can.

I’ve never worked more than 40 hours constantly at any job I’ve ever had. Am I lucky? Nope. I work hard, know my stuff, am constantly learning, and act like an adult.

—-

When I was in college I was at a party with some folks older than me, but in the same field I was hoping to soon join. Being young and stupid about how things work, I asked what sort of advice could they give me about the field. In my nascent mind I was expecting tips about using Photoshop better or best practices around workflow or industry trends.

Instead the best advice they gave me was don’t put in 60 hours to impress your boss. It’s not worth it professionally and defiantly not worth it personally.

I think that dovetails with success and happiness. It’s not just what you do for a living. It’s the things that you do with your time on this planet. It’s the stuff during your 9-5, the evenings at home, and the weekends with friends. It’s never just one of those things, it’s all of them in moderation and consistent drive to push them all forward. Work hard, meet new people, travel, and enjoy what you have.

MediaWiki Statistics and Panic’s Status Board

I’m a big fan of Panic Inc. I use Coda daily and am an advent follower of the smart dudes out of Portland.

They have a new app out called Status Board that allows you to mix different data sources to provide at-a-glance information on your iPad. What is even better is that it can output to a HD display for big screen status board updates.

At work I help manage a MediaWiki environment that we use to document stuff.1 Lately I’ve been trying to figure out how to leverage the MediaWiki API and the External Data Extension to manipulate data from external sources and content within the wiki.

With a few minutes time I figured out how display statistics from MediaWiki on a Status Board!

Basically I use the MediaWiki API to return some XML into a wiki page. That page is then in turn included as an HTML widget in Status Board. The result is something that looks like this:

mediawiki-status-board

Here’s the secret sauce. First create a wiki page to house your content. Then use the #get_web_data function of the External Data extension to pull in a xml feed from the MediaWiki API. Here’s what my code looks like for query of the number of jobs currently in queue.

{{#get_web_data:
url=http://yourwiki/wiki/api.php?action=query&meta=siteinfo&siprop=statistics&format=xml
|format=XML
|data=Jobs=jobs,Pages=pages
}}</pre></pre>
<div style="width: 100%; text-align: center;">42px;">Jobs in Queue</div>
<pre>

74px;">{{#external_value:Jobs}}
<pre>

Then in Status Board enter in the address for your wiki page using the &action=render2 attribute.

http://yourwiki/wiki/index.php?title=wikipagetitle&action=render

Some other examples, as you can see in the screenshot above, are a list of the N newest articles, most recent edits, or even additions to specific categories (at the bottom). The sky is the limit!