How Chipotle Transformed Itself

“After Flores expressed his frustration, Moran showed him his early notes for the restaurateur program, which is unique among fast food restaurants in that it ties pay and promotion to how well you mentor people, rather than store sales.

“It was a great meeting but I didn’t know what was going to happen. At most companies you meet the top execs and then you never hear from them again,” Flores says.

A few weeks after the October meeting, while vacationing in Houston, Flores got a call on his cell from Ells and Moran letting him know that he had been promoted to restaurateur and was getting a $3,000 bonus. Rather than waiting until he returned to Milwaukee to get him the check, it was delivered to him in Houston the following day. At the time his salary was around $38,000, and the bonus was meaningful.

“That’s when I knew the company was special,” Flores said.”

http://qz.com/183224/how-chipotle-transformed-itself-by-upending-its-approach-to-management/

 

I think the portions are absurdly large at Chipotle, but the few times I’ve gone it’s been a pleasant experience. Different than traditional fast food.

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